Returns & Refunds
We at BONGCHONG would like you to have complete peace of mind when buying our products online from our website. We will gladly accept returns in its original packing within 3 days of you receiving your product if you are not satisfied with our product for any reason. You will need to inform us within 24 hours of delivery of the product.
We have 100% consumer protection program where customer can return products under following conditions:
1. Products which you received in “Damaged/Defective/Broken” Condition
2. Product not as per description in our website
3. Wrong product received
BONGCHONG customer care team happily accepts your returns in its original packing within 3 days of you receiving your product for any damage/defects in the product. You will need to inform us of any damage/ defects within 24 hours of delivery of the product, in order to receive the replacement or refund subject to availability of the same product. Refunds will be processed only if they cannot be replaced with a new product. Please make sure to report any and all problems associated with a single order/package delivery at the same time. Please provide us with maximum possible details as they would be the base of examining the defect or differences. Please contact BONGCHONG Customer Care team to initiate the return process. You can contact us by sending an email to [email protected] . We will not accept which are directly sent back to our warehouse without informing our customer service team.
All returns request are processed via official BONGCHONG customer care e-mail to [email protected] with images attached and the problem completely stated. Please also mention your order number, name and contact number with your returns request. We request you to not ship your return parcels until approved to send by us. There are chances that you might lose your parcel in such cases as the returns facility will have no track of the returned parcel sent without intimation. We are not responsible for the loss of goods that are sent without intimation. No refund/request/replacement will be provided for goods sent without intimation.
Please allow BONGCHONG customer care team at least 24-48 hours to check and respond you further instructions of returning an item/product.
Following returns conditions should be clear to make use of our return policy:
1. No Returns will be accepted for the products which are sold during promotional offers.
2. Items which you want to return must be in unused condition with original packing. Before returning/exchanging the items, please make sure that products are returned with the original tags and packaging intact, in an unwashed and undamaged condition. Refund will only be issued only after a quality check of the product.
3. As we receive the parcel we will give the store credits to your BONGCHONG wallet after deducting a nominal charge for order processing.
4. We don’t provide reverse pickup facility for returning products. So, it is the sole responsibility of customer to self-courier the product at her own cost after getting confirmation from our customer service team through mail.
NOTE: Please do not share bank related sensitive information like OTP, CVV or Credit/debit card to anyone. BONGCHONG customer care executives never demands for such confidential details from anyone.